◈ Legal

Refund Policy

Last updated: August 3, 2026

1. Overview

At x20.online ("we", "us", "our") we want every Client to be confident in their purchase. This Refund Policy explains when refunds are available, how to request one, and how long processing takes. This policy applies to all services purchased through x20.online.

2. Refund Eligibility by Package

Each service has its own refund window because the delivery model differs. • Visibility Boost — Full refund available BEFORE distribution begins (typically within 24 hours of order confirmation). Once distribution has started, the views are already in motion across our managed network and the work cannot be reversed. No refunds after distribution begins. • Monthly Management — Cancellable at any time after the initial 3-month commitment with 30-day written notice. The first 3 months are non-refundable because we allocate accounts, scripts, and warm-up time specifically for the Client at the start of the engagement. Pro-rated refunds are not provided for partial months. • Distribution Kit — Full refund available BEFORE equipment is shipped. Once phones, SIM cards, and routers leave our warehouse, the order is non-refundable. Equipment defects on arrival are covered by our 30-day hardware warranty (replacement, not refund).

3. How to Request a Refund

To request a refund, contact us within the eligibility window of your package (see Section 2). Email: grow@x20online.com Phone / WhatsApp / Viber: +373 69 357 456 Telegram: @OrganicViewsMachine_bot Please include in your request: • Your full name and the email used at checkout • Order number or approximate order date • Reason for the refund request We review every request individually and respond within 2 business days.

4. Processing Time

Approved refunds are processed within 5–10 business days of approval. The funds return to the original payment method used at checkout: • Card payments: 5–10 business days (the actual time depends on your bank) • Bank transfer: 3–5 business days • Cryptocurrency: refunds for crypto payments are issued in the same coin at the original sending-time exchange rate; processing within 24–72 hours of approval • PayPal: 1–3 business days We do not issue partial refunds in a different currency. Refunds are always returned in the currency originally paid.

5. Non-Refundable Items

The following are NOT eligible for refund under any circumstances: • Services that have already been fully delivered • Visibility Boost orders where distribution has already commenced • Monthly Management invoices for months in which content was published on the Client's behalf • Distribution Kit equipment that has been shipped, even if the Client later changes their mind • Custom one-off campaigns explicitly marked as "non-refundable" in the order confirmation • Payment-processing fees imposed by third parties (card networks, banks, crypto miners)

6. Service Issues (Not Eligible as Refunds, but Eligible for Make-Good)

Social platforms (TikTok, Instagram, YouTube, Facebook) may change algorithms, policies, or behaviour at any time. We do not guarantee specific engagement levels, viral status, or permanent placement. If the contracted volume has not been delivered due to a verified issue on our side (e.g. accounts in our network were temporarily restricted), we will: • Resume distribution as soon as the issue is resolved, OR • Extend the delivery window proportionally, OR • Provide a credit of equivalent value toward a future order These remedies are provided in lieu of cash refunds. We do not refund services that we are still able to deliver, even if the timeline shifts.

7. Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us first at grow@x20online.com. Most disputes can be resolved within 1–2 business days through direct conversation. Initiating a chargeback while a service is being delivered, or after distribution has commenced, may result in immediate suspension of the service and forfeiture of any remaining account access. If a chargeback is filed without prior contact and is later judged invalid by the card network, the Client agrees to cover any chargeback fees imposed on us by the payment processor.

8. Cancellation of Monthly Subscriptions

To cancel a Monthly Management subscription after the initial 3-month period: • Send a written cancellation notice to grow@x20online.com • Notice must be received at least 30 days before the next billing date • Service continues for the remainder of the paid month plus the 30-day notice period • No partial-month refunds We do not automatically renew subscriptions without consent — we will always notify before each renewal.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated by email to active Clients at least 14 days before taking effect. Existing orders remain governed by the Refund Policy that was in effect at the time of purchase. Updates will be posted on this page with a new "Last updated" date at the top.

10. Contact

For any refund-related questions: Email: grow@x20online.com Phone / WhatsApp / Viber: +373 69 357 456 Telegram: @OrganicViewsMachine_bot We aim to respond to all refund requests within 2 business days.

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